The estimated delivery time across Pakistan (after dispatch) is 2 to 4 working days for major cities. Deliveries to remote or outlying areas may take longer.

Please ensure availability on the provided contact number so our team or delivery partner can reach you promptly.

Note: Delivery timelines depend on product availability and confirmation of the order.

During sale events, both order processing and delivery may experience delays due to high order volume.

Important: For safety and to avoid delivery issues, we recommend having your orders delivered to your residential or office address. Deliveries made to courier offices or third-party locations are at your own risk. Sapphire is not liable for any loss or damage in such cases.

Cancellation Policy

Once an order is marked as “In Process,” it cannot be canceled.

Payment Method

Currently, Cash on Delivery (COD) is the only available payment method for orders placed within Pakistan.

Delivery Charges

A flat shipping fee of Rs. 199 applies to all orders delivered within Pakistan.

Track Your Order

After dispatch, you will receive an email or SMS containing your order’s tracking number.

You can use this number to track your order through the respective courier company's website mentioned in your dispatch message.

If you experience delays or don’t receive tracking details, please contact us at:
📧 Sapphireonlinecare@gmail.com

We work with third-party logistics (3PL) partners for order fulfillment and delivery. Sapphire is not responsible for any delays or missed deliveries caused by these courier services.