Privacy Policy

Sapphire is committed to safeguarding your privacy. Our policy outlines what constitutes personal information, how we collect and use it, who may access it, and what rights you have over your data. Please note that Sapphire is not responsible for any personal details you share with third parties via our website. Your use of sapphire.pk implies acceptance of our Privacy Policy and Terms of Use.

Use of Information

When you create an account or place an order on sapphire.pk, we collect personal data such as your name, email, phone number, delivery address, and billing information. These details are essential for processing your order and are kept confidential. Credit/debit card information is used solely for transaction purposes and is protected via SSL encryption to ensure secure data transmission.

We may also collect information during verification processes, including your phone number, which may be shared with our delivery partners to complete your order. Additionally, we use cookies—temporary and permanent—to enhance your browsing experience. Permanent cookies may be stored on your device for up to 24 months but can be deleted through your browser settings at any time.

Information Collection Purposes

Your personal data may be used for:

  • Creating and managing your account

  • Processing and delivering your orders

  • Sending order status updates

  • Providing marketing content (e.g., newsletters)

  • Responding to your inquiries or support requests

  • Announcing promotions and winners

  • Conducting credit checks where necessary

  • Preventing fraud and identity theft

  • Tailoring our marketing to your preferences

  • Verifying your legal eligibility to shop online

We retain your data only as long as necessary for the above purposes or as required by law. Once no longer needed, your information will be securely deleted. We do not sell your personal data to third parties.

Marketing Updates

Subscribed users receive emails for notifications, confirmations, and legal updates. While essential communications cannot be opted out of, you can unsubscribe from promotional content through a provided link or by contacting us at Sapphireonlinecare@gmail.com.

Mobile users who provide their numbers consent to receiving promotional texts or calls (standard charges may apply). You may opt out of these messages anytime by reaching out to us directly.

Your Rights

You have the right to request access to your stored personal data. If the data is inaccurate, incomplete, or irrelevant, you can request corrections or removal. For more information or support, email Sapphireonlinecare@gmail.com.

Facebook Application Privacy

This policy also covers the use of personal data submitted through Sapphire’s Facebook applications. By using these services, you agree to the data practices outlined here.

Data Collected May Include:

  • Full name, email, gender, IP, browser, Facebook ID, and usage details

  • Automatic data like your IP address, device details, and activity logs

Sapphire may share relevant data with our official CRM partner only for application functionality. Use of this information by partners is governed by their own privacy policies.

Sharing of Personal Data

Sapphire does not sell or rent your data. We may share information only with service providers who help fulfill orders or support our operations. These providers are contractually bound to use your data solely for necessary services.

In the event of a merger, acquisition, or business transition, user data may be among the assets transferred. Additionally, we may disclose your information to comply with legal requirements or to protect rights, users, or the public.

Access and Control

You can access and update your personal information including:

  • Profile details

  • Email address

  • Preferences

  • Facebook profile-linked data (if applicable)

Children's Privacy

Sapphire’s platforms and services are not intended for users under 13 years old. We do not knowingly collect information from children. Parents are encouraged to guide their children's internet use and ensure consent before sharing any personal data online.

Policy Updates

We may update this Privacy Policy periodically. Any changes will be communicated via our website or email. Continued use of our services implies your acceptance of any modifications.

Questions or Concerns

If you have any concerns or questions about our privacy practices, feel free to contact us at:
📧 Sapphireonlinecare@gmail.com